At LEMARI KITA SDN BHD 2026010336576 (1698671-H), we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how we process, prepare, and deliver fishing equipment and related products purchased through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may take longer during:
- Promotional campaigns
- Sales periods
- Public holidays
- High-volume order periods
- Stock verification
- Unexpected operational circumstances
We will make reasonable efforts to process and prepare your order for shipment as quickly as possible.
2. Delivery Coverage
We currently provide delivery services within Malaysia, subject to courier availability and applicable delivery restrictions.
Delivery availability may vary depending on the destination, product type, dimensions, and weight.
Certain remote areas or locations that are not covered by our delivery partners may require additional delivery time or alternative delivery arrangements.
3. Estimated Delivery Time
After your order has been dispatched, estimated delivery times are generally:
- West Malaysia: approximately 2–5 business days
- East Malaysia: approximately 5–10 business days
These delivery timeframes are estimates only and are not guaranteed.
Delivery may take longer due to:
- Severe weather conditions
- Public holidays
- Courier delays
- Peak shopping periods
- Remote delivery locations
- High parcel volumes
- Operational disruptions
- Circumstances beyond our reasonable control
Oversized or bulky fishing equipment may require additional handling and delivery time.
4. Shipping Charges
Shipping fees may be calculated based on factors including:
- Delivery destination
- Order weight
- Package dimensions
- Product type
- Delivery service selected
- Courier charges
- Promotional shipping offers, where applicable
Certain fishing equipment, such as fishing rods, rod cases, large tackle boxes, or other oversized products, may be subject to additional shipping charges due to their dimensions or special handling requirements.
Any applicable shipping charges will generally be displayed during checkout before you complete your purchase.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- Contact number
- Postcode
- Any relevant delivery instructions
MUARA JAYA83 SDN BHD shall not be responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or outdated information provided by the customer.
Customers should carefully check their delivery information before completing an order.
6. Order Tracking
Where tracking information is available, customers may receive a tracking number after their order has been dispatched.
Customers can use the tracking information provided to monitor the progress of their delivery.
Please allow some time for tracking information to be updated after the parcel has been handed over to the courier.
7. Delayed Deliveries
While we work with our delivery partners to ensure orders arrive within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Severe weather
- Public holidays
- Peak shopping periods
- Courier operational issues
- Incorrect delivery information
- Remote delivery locations
- Transportation disruptions
- Unexpected events beyond our reasonable control
If your order is significantly delayed, please contact us so that we can assist in checking the delivery status.
8. Damaged Packages
Customers are encouraged to inspect their packages upon delivery.
If your package appears to be damaged, opened, crushed, or significantly affected during transit, please take clear photographs or videos of:
- The outer packaging
- The shipping label
- The damaged area
- The condition of the parcel
- The affected product
- The contents inside the package
Please retain the original packaging and contact us as soon as possible so that we can assess the issue and provide appropriate assistance.
9. Missing or Incorrect Items
If you receive an incorrect fishing product or believe an item is missing from your order, please contact us promptly with:
- Your order number
- Details of the missing or incorrect item
- Photographs or videos of the products received, where applicable
- Photographs of the packaging and shipping label, where applicable
We will review the matter and assist with an appropriate resolution.
10. Failed Delivery
If a delivery cannot be completed because the customer is unavailable, provides an incorrect or incomplete address, fails to respond to the courier’s delivery attempts, or does not collect the parcel within the required timeframe, the parcel may be returned to us.
Additional delivery arrangements or charges may apply.
Where applicable, the customer may be responsible for additional shipping costs associated with re-delivery.
11. Change of Delivery Address
Customers should ensure that their delivery address is correct before completing an order.
Requests to change the delivery address after an order has been processed, packed, or dispatched may not be possible.
If you need to change your delivery information, please contact us as soon as possible.
LEMARI KITA SDN BHD cannot guarantee that delivery address changes can be accommodated once order processing has begun.
12. Large or Oversized Fishing Equipment
Certain fishing equipment may require special shipping arrangements because of its length, dimensions, weight, or packaging requirements.
This may include:
- Fishing rods
- Rod cases
- Large tackle boxes
- Fishing equipment sets
- Other bulky fishing accessories
These products may have different shipping charges or estimated delivery times compared with standard parcels.
Where applicable, additional shipping information or charges will be communicated during checkout or before dispatch.
13. Multiple Packages
Depending on the quantity, size, availability, or type of products ordered, your order may occasionally be shipped in more than one package.
Separate packages may arrive at different times.
Where available, separate tracking information may be provided for each shipment.
14. Delivery Issues
Customers should contact us as soon as reasonably possible if they experience any problems with their delivery.
We will make reasonable efforts to assist customers and, where appropriate, communicate with the relevant courier or delivery provider regarding the issue.
Nothing in this Shipping Policy is intended to exclude or limit any consumer rights available under applicable Malaysian law.
15. Changes to This Shipping Policy
LEMARI KITA SDN BHD reserves the right to update or amend this Shipping Policy from time to time to reflect changes in our business operations, delivery services, courier arrangements, or applicable requirements.
Any updated version will be published on our website and will take effect from the date of publication.
16. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
LEMARI KITA SDN BHD 2026010336576 (1698671-H)
Address: NO 12A JALAN TASIK INDAH 1/4, TAMAN TASIK INDAH, 86000 KLUANG JOHOR
Email: lemari-kita@outlook.com